How You Can Manage Your Reputation
2 years ago myaebi 0
Managing your reputation should be seen as a business skill that will either make or break your career. There are insufficient numbers of up and coming business people that know how to handle their outside image effectively. However, this article can help a great deal.
Never lose your cool with customers on social media forums. Even if you disagree with a customer, do not attack or act rudely towards the customer. Try to help the customer as best as you can and move on. Always act professionally since you do not want to create a bad reputation for your company.
Set realistic expectations with your customers. If you own a small business, let your customers know when you will respond to their questions. If you cannot answer every question immediately, place a banner saying that all questions will be answered within a certain amount of time, such as within 72 hours.
Try using a social network like LinkedIn to help your reputation management. This social network can rank a bit higher than some of the other ones. It is also an important tool for B2B companies. This is because many people like to search for professional services on LinkedIn instead of the search engines.
Never have a public argument with a member of your audience. This is a great way to show people that you are not concerned with their needs. Whenever there is a public disagreement with a business and an individual, the company is usually made out to be the bad guy, so be careful.
Monitor your online reputation carefully. One negative result on Google could sink you. Do not let negative comments reach the top when people are searching for your company. Try to do this bi-monthly.
Be sure that each social media account utilized by your firm is operated in a professional manner. Your company is represented by these pages, so it is essential that nobody sees any negativity there. You want to get personal, but don’t overdo it.
If you are going to use anyone’s ideas, you should always make sure to give them credit for that. Everyone out there can learn a little from others, so giving due credit will show people that you don’t think you are above that. This is a great way to earn their respect.
If your business is listed on a rating site that allows business owners to respond, make sure that you take advantage of this. Whether the feedback you are given is good or bad, you should respond to it. Thank people who have nothing but praise and offer something to those that are unsatisfied.
Counteract any negative online content on your company by contacting its creator. If there is ever any negative content when you do a search of your company, try contacting the reviewer, blogger or whoever posted it as soon as possible. Ask them if there’s anything you can do change their negative sentiment to a positive one. If they are unwilling to do so, write a comment(if possible) with your side of the story.
Mastering reputation management means learning all you can. If you don’t know how to do such work, your business can fail. Apply these suggestions to ensure that you are not one of those who fall victim to poor reputation management.